Pinole's Emergency Info

Emergency Info


Use your phone to call 911 only for emergency situations that threaten human life or property and that demand immediate attention. Please do not call this number for non-emergencies, as this will cause delays in handling real emergencies.

If you are calling from a cell phone, 911 will connect you to the California Highway Patrol. If you want to call the Pinole Emergency line directly from a cell phone, call (510) 724-1111. It is a good idea to program this number into your cell phone so it will be readily available.


Would you be prepared in the event of an earthquake or other natural disaster? Are you worried about the possibility of a terrorist attack and want to know what you can do if chemical or biological weapons were to be used in our area?

The U.S. Department of Homeland Security has created a website with helpful information and checklists. We suggest you follow their suggestions on how to...Assembling a supply kit and developing a family communications plan are the same for both a natural or man-made emergency. Contact the Pinole Fire Department at (510) 724-9053 for information.

The USGS (United States Geological Society) also has a very informative website that can give you information on earthquakes and other natural disasters.


Back to Top


  • Crawl low under smoke - Heat and smoke rise so the air by the floor is the coolest and clearest. If you encounter smoke or flames while evacuating, stay close to the floor. Get down on your hands and knees and crawl to the nearest safe exit.
  • Test every door - Before opening any door, make sure it is safe to do so. Reach up with the back of your hand to touch the door, the door handle, and the space between the door and frame. If any of them feel hot, use your alternate exit. If everything feels cool, brace your shoulder against the door and open it carefully. Be ready to close it quickly if heat or smoke rush in. As you leave, close all doors behind you. Closed doors restrain the deadly speed of smoke and fire!
  • If you are trapped - Close doors between you and the fire. Use blankets or towels to cover vents and cracks between floors and doors. Wait at a window and signal for help by using a flashlight or by waving a bright coloured sheet or cloth. If there is a phone in the room, call 9-1-1, and tell them exactly where you are.
  • If your clothes catch fire - If your clothing catches fire: stop where you are, drop to the ground, and roll back and forth to put the fire out (teach your children how to do this). Immediately cool a burn with cool running water under a tap for five to ten minutes and then seek medical attention.
  • Fire Prevention Tips

Back to Top


If you have an emergency gas leak, immediately contact PG&E:

  • 1-800-743-5000 (English)
  • 1-800-652-4712 (TTD/TTY)
  • 1-800-893-9555 (Chinese)
  • 1-800-660-6789 (Spanish)
  • 1-800-298-8438 (Vietnamese)

You can also use this number to report downed wires, live wires, power outages and another electrical emergency.


For 24-hour information on electric outages, call 1-800-743-5002


In case of exposure to poisonous, hazardous or toxic substances, call 1-800-876-4766 (24-hour)

Keep a bottle of Syrup of Ipecac on hand, but do not induce vomiting unless instructed by a professional (some situations can be made worse by vomiting).


The following links have helpful emergency information...

  • American Red Cross, Bay Area Chapter
    Emergency Service Information, Preparedness and Training.
    85 Second Street, 8th Floor
    San Francisco, CA 94105
    (415) 427-8000
  • California OES - Information from the State of California Office of Emergency Services on everything from reports to preparing your family for natural and manmade disasters.
  • FEMA - Information from the Federal Emergency Management Agency for disaster planning, education, and updates.
  • - Information from the Department of Homeland Security on preparing a plan for you and your family in the event terrorist activity.

Be sure to also visit our Safety Tips page.

Back to Top