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FREQUENTLY ASKED QUESTIONS

    WHAT NUMBER SHOULD I CALL?

    Emergency from a regular phone or pay phone - Life Threatening or In-Progress Crimes: 911
    Emergency from a cell phone - Pinole Police Direct (510) 724-1111
    Non-Emergency: 510-724-8950

    Emergency numbers are to be used only for the following situations:

    • Crimes in Progress
    • Fire
    • Vehicle accident with injuries
    • Medical Emergency

    For all other needs please call 510-724-8950 or locate the appropriate number in the Police Directory.

    If you call 911 from a cell phone, you will be connected to the California Highway Patrol. If you want to call the Pinole Emergency line directly from a cell phone, call (510) 724-1111. It is a good idea to program this number into your cell phone so it will be readily available.

     

    HOW CAN I GET A COPY OF A POLICE REPORT?

    Reports can be obtained in person at the Pinole Police Department during normal business hours or the report can be obtained by writing the Pinole Police Department and requesting the report. Cost of a report is $14.00 for the first five pages and $1.00 a page thereafter.

     

    HOW DO I COMMEND OR MAKE A COMPLAINT ABOUT A POLICE EMPLOYEE?

    Citizens wishing to ask questions about a police procedure or incident, commend or make a complaint about a police employee can:

    • Come into the Police Department at any time and request to speak to the Watch Commander.

    Or

    • Call 510-724-8950 and ask to speak to the Watch Commander.

    Citizens wishing to make a formal commendation or complaint can:

    • Complete a Citizen Complaint or Commendation Report. The Citizen Reports allow you to formally notify the Police Department of things we did well or incorrectly. You can download the Citizen Reports, complete and submit them to the Police Department via mail or in person. The Citizen Reports are also available at the Police Department front counter. The Citizen Complaint Report can be downloaded here; The Citizen Employee Commendation Report can be downloaded here.
    • Upon receipt of the Citizen Report-Complaint, a Police Employee will be assigned to complete an investigation.
    • The investigating Police Employee may contact you for further information. Your legible signature, address, and phone numbers will allow us to contact you for further investigation.

    CITIZEN REPORT DIRECTIONS

    • Complete the Date and Time you submitted the form to the Police Department (in person or by mail).
    • Mark Commendation ( ) or Complaint ( ).
    • Complete Lines 1 through 17 as applicable.
    • Complete Lines 19 and/or 20 if you know this information.
    • Line 21 allows extra space to document your commendation or complaint.
    • Mail the completed form to the Pinole Police Department at 880 Tennent Avenue, Pinole, CA. 94564.

    HOW DO I REPORT AN ANIMAL COMPLAINT/CONCERN?

    Contact the Contra Costa County Animal Services Department.

    Pinole Shelter - 651 Pinole Shores Drive, 510-374-3966
    http://contra.napanet.net/depart/animal/


    HOW CAN I VIEW SEX OFFENDER INFO ("MEGAN'S LAW")?

    The Megan's Law CD Rom can be viewed at the Sheriff's Office:

    500 Court Street - 2nd Floor
    Martinez, CA 94553
    (925) 335-1570

    Call the above number for more information and available viewing times.


    HOW CAN I REPORT A CODE VIOLATION, UNSIGHTLY YARD, ETC.?

    To report a Code Violation, call (510) 724-8912.

    Before calling, please read the City's Code Enforcement page.


    HOW DO I CONTEST A PARKING TICKET?

    You can contest a parking ticket by writing to:

    Citation Processing Center
    P.O. Box 22814
    Denver, Colorado  80222-2814

    Your letter and a copy of the citation will be forwarded by the Citation Processing Center to the Pinole Police Department for first level review.  DO NOT SUBMIT YOUR LETTER OR OTHER PAPERWORK DIRECTLY TO THE PINOLE POLICE DEPARTMENT.  If the citation is upheld, you may request to have a “hearing” by a referee.  The hearing is arranged through the Citation Processing Center.

    If you need additional information, call the Citation Processing Center at 510-423-7275.  This number is answered Monday through Friday from 8:30 a.m. through 4:30 p.m. (except on holidays).

     

    HOW DO I CONTEST A (NON-PARKING) CITATION?

    Contact Bay Superior Court at the designated time on the citation for a "hearing" by the Traffic Commissioner.

    The citation will have instructions on when to appear or how to mail in the fees for satisfying/clearing the citation.


    WHO DO I CALL FOR FINGERPRINTING SERVICES?

    To make an appointment to be fingerprinted ("live scan"), contact the Pinole Police Department at (510) 724-8950.

    » Click here for additional information about Live Scan


    I WAS INVOLVED IN AN AUTO ACCIDENT. DO I NEED TO REPORT IT?

    If you are involved in any type of motor vehicle accident (no matter how minor) you must stop and identify yourself to the other driver(s) or property owner(s) involved.

    If there are injuries you must report the accident (we are required by the State to take injury accidents and forward them to the CHP).

    Hit and run accidents are considered "misdemeanor" crimes and a case will be taken.


    HOW CAN I GET A RESTRAINING ORDER AGAINST SOMEONE?

    Restraining orders can be obtained through:

    Contra Costa County
    District Attorney's Office
    651 Pine St., 12th Floor
    Martinez, CA 94553
    (925) 646-4620
    Fax: (925) 646-4683

    WHO DO I CONTACT IF I BELIEVE CHILD ABUSE IS OCCURING?

    Contact the Pinole Police Department immediately. A police officer will respond, take a report and follow-up investigation will be conducted if the situation warrants further intervention.


    WHO DO I CONTACT IF I SUSPECT SOMEONE IS SELLING DRUGS?

    Contact the Pinole Police Department or

    WESTNET (West County Narcotics Enforcement Team)
    724-4503


    HOW DO I REPORT AN ABANDONED VEHICLE?

    Contact the Pinole Police Department's non-emergency business line - (510) 724-8950.

    An officer will be dispatched and the vehicle marked as abandoned. If the vehicle is not moved within 72 hours, it is subject to being towed.


    ARE YOU HIRING?

    Employment opportunities are usually posted on the City's Employment page. Or you can call our business line - (510) 724-8950.


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